"Clean and modern office (we visit the La Grange location). Appointments run on time. All of the staff are very friendly and Dr. Battistoni is very patient with the kids. My son was afraid there'd be a lot of pain getting braces, but everyone in the office put his fears at ease. They provided good education about the care and maintenance of his new braces and sent us home with great reference materials and samples. The billing/payment plan is simple and easy to manage. My son LOVES the reward and incentive program they have through patient rewards hub. It seems like each time we're there and look around we find something cute or new. You can take silly pics in the waiting room with their different mouth 'props', play an old school arcade game, read their 'star patient' bulletin board that showcases and acknowledges their patients' achievements, they even had a questionnaire before father's day asking them why their dad was awesome. We were surprised when it was mailed to us and arrived the day before Father's day. I love that they provide the kids with sunglasses when they are in their chairs, because who wants to stare up at a fluorescent light panel? Not me! I witnessed staff cleaning and sterilizing the patient chairs as well as the washing and sterilization of the doctors' tools (we assume it's always done, but I took extra comfort in actually seeing it). I even love that they use good quality soap in the bathroom (silly, but I take note of everything)! One of my favorite things is the tooth brushing station. They get it. These are mostly kids being treated. They are coming in at all times of the day, and may not have brushed within the last 5 minutes. They provide everything for them to clean up their mouths before their appointment. Their hours are quite accommodating to school schedules as well.
Because of all of these things (and I'm sure I skipped a few), I didn't bother shop around and price compare. This practice is the total package. The fantastic personnel and the attention to every single detail makes us feel good about being here and gives me confidence that the care my son is receiving is top notch. HIGHLY RECOMMENDED!"
- Christina R.
Review Verified on 6/22/2017